These tools work together pretty well on a live, IP-oriented HiPath 3500 system as far as configuration, but they are fairly limited from most other perspectives. Of the systems we tested, only Siemens supported this per-IP-phone Web-browser access. Siemens met or exceeded all the criteria and tasks in that category through its Manager E and Manager I interfaces, coupled with the ability to Web-browse directly into any Siemens IP hard phone and set or change various VoIP parameters. Siemens' strongest showing clearly was in configuration. Siemens also submitted the Traffic Analyst tool with Impact CDR option, a third-party package for call-activity reporting from Impact Technologies. We also tested Siemens' HiPath Fault Management tool, an SNMP-based application that collects all traps issued by the IP PBX. Manager E connects directly to the HiPath 3500 call controller and obtains updated system data via a manual database download. These are all clean, clear and consistent Windows applications, with excellent, context-sensitive online help.
This tool was augmented in our evaluation by the company's Manager I application that separately handles many of the IP-specific aspects of the system, and the Deployment Tool that discovers and status-checks IP hard phones. Continuing our tour of VoIP management tools, this week we look at HiPath Manager E from Siemens.
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